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Customer Service
Our goal is to provide you with a seamless transaction from selection to delivery. Most of our products ship within 24 hours, but some special and custom orders can take up to four weeks for delivery.
General Information:
__________________________
Our on-line store is open 24/7 for your shopping convenience. If you prefer to place your order direct, please call our customer service line @ (702)233-4438. We are available to take your call Mon. - Sat. between the hours of 10:00 - 9:00 p.m. (PST) and Sun. 10:00 - 6:00 p.m. (PST).
At Magnolia Lane, we currently accept Visa, Master Card, and American Express. All Nevada residents are subject to a 7.75% sales tax. All other states are sales tax exempt.
To check on the status of your order, please call our customer service line @ (702)233-4438.
Order Lead Times:
Please see individual product pages for specific production or lead times.
Terms and Conditions:
___________________________
Returns/Exchanges:
If there is a problem with your merchandise and you would like to exchange it, please notify us within 10 business days of receiving your order. Please read the entire return policy as this does not apply to all merchandise.
Please note that you must have prior authorization in order for us to accept a return. Upon approval you will be given an RA# (return authorization). All returns must be fully insured and in their original packaging with the RA# clearly marked on the outside.
Any returns that are received without prior authorization will either be refused and returned back to you at your expense or you will be charged a 25% restocking fee and issued an in store credit for the remaining balance of the purchase price. Some of our merchandise must be returned directly to our venders. You will be instructed at the time of authorization as to where the merchandise must be returned. No refunds will be issued for unauthorized returns.
Many of our items have free shipping. If you return an item that has free shipping the refund that you receive will be less the shipping cost that we incurred. If you exchange an item with free shipping for another item with free shipping, you will be charged shipping on the exchanged item. If you return an item that does not have free shipping your refund will be for the purchase price only. Shipping costs are non refundable.
Non-returnable Items:
All clearance merchandise, custom orders in which you choose your own color or finish, one of a kind pieces, made to order and special order items are non-returnable and non-refundable.
Restocking Fees:
Unauthorized returns that are received at our facility will be subject to a 25% restocking fee. Please be sure to call and get authorization on all returns.
Custom and Special Order Cancellations:
Upon placing your custom and/or special order with Magnolia Lane, your custom order is considered “in production” and is unable to be changed or canceled. If you are not sure if your item is a custom or special order item, please contact customer service.
Privacy Policy:
___________________________
At Magnolia Lane, we understand your concerns about the security of your credit card number. We have established policies and procedures to protect you by providing secure on-line ordering. When you place an order with Magnolia Lane, we ask for your name, your billing address, the shipping address, and your credit card number and expiration date. We consider your information personal and private. The information is kept on a secure server to protect it from outside parties. We use the information only for processing your order. Never is your information shared.
Shipping:
___________________________
Magnolia Lane ships all merchandise by either USPS Priority or UPS Ground for a 3 - 7 day delivery. For your convenience we offer 2 Day Air and Next Day for an additional cost on all in-stock merchandise. Please contact customer service for details.
Please note that although selecting Next Day or 2 Day Air is a faster way to receive your merchandise, it does not always mean that you will receive your shipment in that many days. Orders may take up to 72 hours to process and ship. Magnolia Lane will make every effort to ship your items as soon as possible but your ship time will be calculated from the day your order is shipped. Keep in mind that there is no weekend delivery. This means Next Day orders placed on Thursday or Friday may not be delivered until Monday or Tuesday. Custom orders may take longer for delivery due to availability from each vendor. See each product page for specific lead times.
At Magnolia Lane we work to insure that you will receive the best shipping rate possible. Please call customer service for an estimated shipping quote.
Shipping Rate Chart (Applies to ground shipping only):
Shipping Rate Charges in the Continental US For Orders Totaling:
Up to $25
$6.50
$25.01 to $50 $9.50
$50.01 to $75 $12.50
$75.01 to $100 $14.50
$100.01 to $150 $15.50
$150.01 to $200 $16.50
$200.01 to $250 $18.50
$250.01 to $300 $22.50
$300.01 & over 9% of merchandise total
Free shipping on all Pandora orders over $100.00
Surcharges:
Some of our items may require special packaging or handling due to their size, shape, weight, or fragility. The surcharge will be noted on the product page and added to the delivery fee at the time of shipping.
Damages:
If you have received damaged merchandise by either common carrier or USPS, please contact our customer service line @ (702) 233-4438 and a replacement will be sent out as soon as possible.
General Information:
__________________________
Our on-line store is open 24/7 for your shopping convenience. If you prefer to place your order direct, please call our customer service line @ (702)233-4438. We are available to take your call Mon. - Sat. between the hours of 10:00 - 9:00 p.m. (PST) and Sun. 10:00 - 6:00 p.m. (PST).
At Magnolia Lane, we currently accept Visa, Master Card, and American Express. All Nevada residents are subject to a 7.75% sales tax. All other states are sales tax exempt.
To check on the status of your order, please call our customer service line @ (702)233-4438.
Order Lead Times:
Please see individual product pages for specific production or lead times.
Terms and Conditions:
___________________________
Returns/Exchanges:
If there is a problem with your merchandise and you would like to exchange it, please notify us within 10 business days of receiving your order. Please read the entire return policy as this does not apply to all merchandise.
Please note that you must have prior authorization in order for us to accept a return. Upon approval you will be given an RA# (return authorization). All returns must be fully insured and in their original packaging with the RA# clearly marked on the outside.
Any returns that are received without prior authorization will either be refused and returned back to you at your expense or you will be charged a 25% restocking fee and issued an in store credit for the remaining balance of the purchase price. Some of our merchandise must be returned directly to our venders. You will be instructed at the time of authorization as to where the merchandise must be returned. No refunds will be issued for unauthorized returns.
Many of our items have free shipping. If you return an item that has free shipping the refund that you receive will be less the shipping cost that we incurred. If you exchange an item with free shipping for another item with free shipping, you will be charged shipping on the exchanged item. If you return an item that does not have free shipping your refund will be for the purchase price only. Shipping costs are non refundable.
Non-returnable Items:
All clearance merchandise, custom orders in which you choose your own color or finish, one of a kind pieces, made to order and special order items are non-returnable and non-refundable.
Restocking Fees:
Unauthorized returns that are received at our facility will be subject to a 25% restocking fee. Please be sure to call and get authorization on all returns.
Custom and Special Order Cancellations:
Upon placing your custom and/or special order with Magnolia Lane, your custom order is considered “in production” and is unable to be changed or canceled. If you are not sure if your item is a custom or special order item, please contact customer service.
Privacy Policy:
___________________________
At Magnolia Lane, we understand your concerns about the security of your credit card number. We have established policies and procedures to protect you by providing secure on-line ordering. When you place an order with Magnolia Lane, we ask for your name, your billing address, the shipping address, and your credit card number and expiration date. We consider your information personal and private. The information is kept on a secure server to protect it from outside parties. We use the information only for processing your order. Never is your information shared.
Shipping:
___________________________
Magnolia Lane ships all merchandise by either USPS Priority or UPS Ground for a 3 - 7 day delivery. For your convenience we offer 2 Day Air and Next Day for an additional cost on all in-stock merchandise. Please contact customer service for details.
Please note that although selecting Next Day or 2 Day Air is a faster way to receive your merchandise, it does not always mean that you will receive your shipment in that many days. Orders may take up to 72 hours to process and ship. Magnolia Lane will make every effort to ship your items as soon as possible but your ship time will be calculated from the day your order is shipped. Keep in mind that there is no weekend delivery. This means Next Day orders placed on Thursday or Friday may not be delivered until Monday or Tuesday. Custom orders may take longer for delivery due to availability from each vendor. See each product page for specific lead times.
At Magnolia Lane we work to insure that you will receive the best shipping rate possible. Please call customer service for an estimated shipping quote.
Shipping Rate Chart (Applies to ground shipping only):
Shipping Rate Charges in the Continental US For Orders Totaling:
Up to $25
$6.50
$25.01 to $50 $9.50
$50.01 to $75 $12.50
$75.01 to $100 $14.50
$100.01 to $150 $15.50
$150.01 to $200 $16.50
$200.01 to $250 $18.50
$250.01 to $300 $22.50
$300.01 & over 9% of merchandise total
Free shipping on all Pandora orders over $100.00
Surcharges:
Some of our items may require special packaging or handling due to their size, shape, weight, or fragility. The surcharge will be noted on the product page and added to the delivery fee at the time of shipping.
Damages:
If you have received damaged merchandise by either common carrier or USPS, please contact our customer service line @ (702) 233-4438 and a replacement will be sent out as soon as possible.